Frequently asked questions
Yes, every watch we sell undergoes a rigorous authentication and quality inspection process by our team of experts to ensure its authenticity before we list anything for sale.
Every watch we sell at Costantini is guaranteed to be 100% authentic and genuine name-brand, unless otherwise specified. We don’t accept any items that are knock-offs or that contain parts unacceptable to Costantini standards. We are extremely proud of our track record dating back many years and thousands of watches.
Furthermore, the watch that you see in photographs on our site is precisely what you’ll get when you place your order.
At Costantini, we stand behind every product we sell. We are a family-run business and we've worked hard over the past two decades to build our business on quality, service and integrity. We've developed our business on word-of-mouth referrals and repeat business from our valued customers. Our products are all 100% authentic, of the highest quality, and serviced by watch experts. This foundation, from Costantini's beginning, guarantees complete customer satisfaction.
Our reputation and customer loyalty mean far more to us than selling watches. We stand behind every ideal that has made the Costantini name synonymous with luxury watch excellence. Shopping with us is simple and secure. Shipping is insured, privacy is guaranteed and what's more, every product we sell comes with a minimum 14-day hassle free return policy and a warranty of 12 months, so you can enjoy the peace of mind that comes with knowing your purchase is completely worry free and risk-free.
Today we are one of the most renowed retailers of luxury pre-owned watches. We sell watches all over the world regularly. Furthermore, we hold ourselves to the highest quality standard in our industry and we have the best prices for the quality we offer. Every picture of a watch listed on our website, is a picture of the actual watch you will receive. There are no stock photos, and we treat each and every listing and watch as unique. This is different than most online retailers of watches.
Unlike most online competitors we only focus on watches, which means our sales staff is highly trained in the product and knowledgeable. We put them through extensive training before they are allowed to interface with customers.
We hope the watch you buy from Costantini makes your smile every day. Please join our family of happy clients and let us put some joy on your wrist.
We are both. We began as a local brick and mortar in Rome. Our success locally over decades allowed us to be fortunate enough to branch out nationally and globally to become one of the recognized leaders in pre-owned luxury watches. Our owners wanted to make sure that the same client relationships and satisfaction that made us so successful locally could be maintained online. To take most of the Costantini experience you can visit our stores in Rome Via Veneto xxx, Rome Via Giovanni Antonelli xxx, and London xxxx. Book an appointment here.
Yes, all our watches come with a legal warranty covering conformity defects. The warranty applies only to consumers, not professionals.Conformity defects must be reported to Costantini within 2 months of discovery.
Costantini is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 12-month limited warranty. If an item we sell you should fail as a result of a mechanicals defect at any time during the first 12 months, we will repair or replace the item at absolutely no cost to you.
Exclusions: physical damages, third-party tampering, improper use, or unauthorized repairs
Because Costantini is not an authorized dealer, the manufacturer may not honor their original warranty. All products sold by Costantini do come with a 12-month warranty. Please see Costantini warranty for more details.
We offer both brand-new, new old stock (NOS) and meticulously curated pre-owned watches. Every pre-owned watch is inspected, serviced (if needed), and restored to optimal condition to match Costantini's high quality standards.
Our pricing is based on market trends, watch condition, rarity, brand value, and demand. We ensure fair and competitive pricing for every timepiece.
Our website is updated regularly with real-time availability, we will reach you out after that you place an order to confirm the purchasing. Since the confirmation of purchasing you have 48 hours to deliver the payment otherwise the purchase will be automatically cancelled. Every watch in stock is ready to ship in 48 working hours.
Yes. Each watch is carefully photographed at our headquarters so that our customers can inspect every detail and feature up close before they buy. When you place your order, you can rest easy knowing that the unique piece you just admired in the photographs is the exact same one that you’ll be receiving. The watch you see is the one you will receive.
We accept major credit cards and bank transfers. For high-value purchases, we also offer secure escrow services upon request, please contact us for this type of service.
Yes! If you're looking for a rare or specific model, our team can help find it through our extensive network. We are able to select the rarest and most beautiful timepieces globally professionally advising you on the best options for your purpose while delivering the best experience.
Many of our watches include the original manufacturer's box and all documentation. If the original box is not available, we will provide you with a quality replacement box. If there is no manufactures’ paperwork, Costantini will provide a complimentary appraisal listing all verified documentation upon request.
You can reach us via email at admin@costantiniwatches.com, phone or whatsapp at +39 339 810 5636, Instagram chat @carlocostantini. Our team of watch experts is available to assist you with any inquiries.
We work with trusted shipping couriers specializing in high-value products. Once your order is processed, they will provide an estimated delivery time. Typically, shipping takes 3 to 4 days within Italy and Europe, while intercontinental deliveries may take 6 to 10 working days.
Typically, we do not offer free shipping, as we work with specialized couriers for high-value products. However, free shipping may be available depending on the specific deal or promotion. Feel free to contact us for more details on your order.
Yes, we do. During the order placement process, you will have the option to select in-store pick-up. However, we highly recommend getting in touch with us before placing your order to ensure that every detail of the transaction is handled with the highest level of attention.
Yes, we provide fully insured international shipping via premium specialised carriers (e.g. Malca Amit, Ferrari SPA). All shipments are tracked and require signature upon delivery.
Delivery is made to the address provided and only to the identified person or an authorized representative.
Customs, duties and other costs are borne by the Customer.
Upon receipt, the Customer must check the package’s integrity. In case of damage, the Customer must sign with a reservation to enable product replacement or repair.
Please refer to our shipping table
We specialize in premium luxury brands including Rolex, Patek Philippe, Audemars Piguet, Cartier, Vacheron Constantin, A. Lange & Söhne, and other distinguished manufacturers.
Yes, our experts provide detailed market analysis and investment guidance for collectors. We can help identify pieces with strong potential for value appreciation and advise on portfolio diversification within the luxury watch market.
OUR SIMPLE PROCESS TO SELL OR TRADE YOUR WATCH
1. Complete the form in Sell/Trade section:
Tell us about your watch by completing the form. It takes less than 5 minutes. Not sure if you want to sell? That’s OK. Interested in trading for another item in our inventory? That’s fine, too. Either way, the first step is to find out what your watch is worth. Just complete the form and we will send you a quote. It’s easy and it’s free!
2. We send a quote:
Our in-house appraisers will evaluate the information you provide us and prepare an initial quote, which we will send to you by email. The initial quote is usually a range: the minimum and maximum we will pay for your watch, contingent upon our actual inspection.
3. We inspect your watch:.
If you decide to proceed, the next step is for us to inspect your watch. If you live in the Rome area, bring your watch by our beautiful showroom at Via Veneto xxx. If you are farther away, we will send you (by email or regular mail) a pre-paid label to use to ship your watch to us. We will cover the cost of shipping and insurance. Of course, when you send your watch, include everything you have: the original box, original papers, etc. plus a note with your name, address, telephone number and email address
4. We reach an agreement:
After we have inspected your watch, we will reach out with a final quote. The final quote will be within the range of our initial quote, unless your watch does not match the description you originally gave us.
5. We pay you within 48 hours:
If you accept our offer, we will pay you within 48 hours via bank transfer. If you want to trade, you can apply the entire price toward any item in our inventory.
Please see our Sell / Trade section for complete details.
Yes, our experts provide detailed market analysis and investment guidance for collectors. We can help identify pieces with strong potential for value appreciation and advise on portfolio diversification within the luxury watch market.
Yes, we offer trade-in and buyback services. Our team will evaluate your watch based on its brand, condition, and market demand to provide a competitive offer.